Senior Consultant, Customer Experience (CX)
Avalere Health (7 days ago)
About this role
A Senior Consultant, CX in SenseLab at Avalere Health leads development of patient journeys and experience frameworks to embed human-centered experience into healthcare strategy. The role partners with research, advisory, and client teams to translate insights into actionable experience models that inform strategy, design, and activation.
Required Skills
- Patient Journeys
- Experience Mapping
- Service Design
- CX
- UX
- Facilitation
- Synthesis
- Storytelling
- Stakeholder Engagement
- Mentoring
About Avalere Health
avalerehealth.comAvalere Health is a global strategic partner for the healthcare industry that helps clients reach every patient. It combines advisory, medical, marketing and analytics experts to deliver evidence-driven insights on policy, market access, commercialization, and value demonstration. Avalere serves life sciences companies, payers, providers and health systems with research, real‑world evidence, and consulting to inform product strategy, pricing, and patient engagement. Clients rely on Avalere for data-driven strategy and implementation support to navigate complex regulatory and reimbursement environments.