Senior Customer Experience Programs Associate

Collibra(1 month ago)

HybridFull TimeSenior$88,000 - $110,000Customer Experience

About this role

Collibra is hiring a Senior Customer Experience Advisor to execute and manage customer experience programs that improve engagement, retention, and the overall end-to-end customer journey. This individual contributor role partners closely with cross-functional teams and leadership and reports to the Manager of Customer Experience. The position is based in Raleigh with a hybrid work model requiring at least two days per week in the office.

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Required Skills

Customer Experience
Program Management
Project Management
Cross-Functional Collaboration
Process Improvement
Workflow Development
Data Analysis
Metrics Reporting
Stakeholder Management
Customer Journey Mapping

+8 more

Qualifications

Bachelor’s Degree in Business
Bachelor’s Degree in Marketing

About Collibra

collibra.com

Collibra is a data intelligence platform that provides unified governance for data and AI, helping organizations find, understand, and trust their data. Its product suite includes AI governance, data catalog, data governance, data quality and observability, plus metadata management, policy enforcement, and stewardship workflows. Delivered as a SaaS platform that integrates with modern data stacks, Collibra helps enterprises operationalize governance to accelerate analytics, ensure compliance, and reduce risk. Customers use it to scale trusted data for AI initiatives and better business decision‑making.

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