Customer Experience Specialist

Octopus Energy Group(1 month ago)

HybridFull TimeSenior$121,864 - $164,315 (estimated)Marketing

About this role

Customer Experience Specialist at Octopus Energy in Valencia joining the Marketing team to shape and promote a consistent, simple, and memorable end-to-end customer experience. The role supports the company’s mission to make renewable energy accessible and fair by aligning digital touchpoints, customer service, billing and communications. It operates across teams to ensure customer-centricity and continuous improvement.

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Required Skills

Customer Experience
Journey Design
Service Design
Data Analysis
Qualitative Research
Process Improvement
Stakeholder Management
UX Collaboration
NPS
CSAT

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About Octopus Energy Group

octopus.energy

Octopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.