Senior Customer Lifecycle Operations Manager

Crusoe(12 days ago)

HybridFull TimeMedior$136,000 - $165,000Cloud Go-To-Market (GTM)

About this role

Crusoe is looking for a data-driven individual to join their Customer Success team, focusing on managing customer lifecycle strategies, designing success plans, and leveraging data analytics tools to support customer retention and growth. The role involves collaborating with customer success managers and ensuring operational efficiency in customer onboarding, feedback collection, and reporting.

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Required Skills

Gainsight
Zendesk Explore
Sigma
Data Analysis
Dashboard Building
Customer Success
Operational Excellence
SLA Management
NPS
CSAT

About Crusoe

crusoe.ai

Crusoe is a leading provider of next-generation AI infrastructure that focuses on renewable-powered cloud computing solutions. By employing an energy-first approach, Crusoe enables businesses to deploy AI workloads at scale while ensuring reliable performance and round-the-clock support. The company is committed to advancing sustainable technology, making it a strategic partner for organizations looking to enhance their AI capabilities in an environmentally conscious manner.

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