Customer Success Specialist

Veeam Software(26 days ago)

HybridFull TimeMedior$96,253 - $127,885 (estimated)Customer Success

About this role

The Customer Success Specialist supports Veeam customers to drive adoption, outcomes, and growth for Veeam Data Cloud and related portfolio products through scaled, pooled coverage. The role requires strong technical understanding of Veeam solutions and a focus on maximizing customer resilience, satisfaction, and retention. The ideal candidate is collaborative, highly organized, and skilled at synthesizing customer feedback to improve scaled journeys and programs.

View Original Listing

Required Skills

Data Monitoring
Platform Health
Success Sessions
QBRs
Churn Management
Product Recommendations
CSAT Surveys
Case Studies
Expansion Identification
Consumption Review

+6 more

About Veeam Software

veeam.com

Veeam Software builds backup, disaster recovery, and intelligent data management solutions for virtual, physical and multi‑cloud environments. The company emphasizes data portability and resilience, offering secure backup, rapid recovery, replication and tools to move and manage data across cloud, on‑premises and virtual platforms. Its platform‑agnostic, scalable products aim to minimize downtime, simplify compliance and enable flexible data mobility for enterprises. Founded in 2006 and headquartered in Baar, Switzerland, Veeam is privately held and backed by Insight Partners.