Senior Customer Relations Handler – Home Large & Complex Loss
Direct Line Group(2 months ago)
About this role
The Senior Customer Relations Handler at DLG will be responsible for ensuring customer complaints are handled fairly and efficiently, with a focus on addressing concerns related to home large and complex losses. This hybrid role will involve direct reporting to the team manager, as well as collaboration with colleagues and external stakeholders to enhance customer service and streamline complaint processes.
Required Skills
- Customer Service
- Complaint Management
- Communication
- Team Collaboration
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