Senior Customer Solutions Specialist - United Kingdom

Juniper Square(2 months ago)

RemoteFull TimeSenior$137,779 - $184,544 (estimated)GPX

About this role

The Senior Customer Solutions Specialist at Juniper Square will be a key member of the EMEA team, responsible for delivering technical assistance and developing expertise in the Juniper Square platform and private markets. This role involves building strong relationships with private equity customers, troubleshooting complex issues, and collaborating with cross-functional teams including Product, Engineering, and Customer Success. The specialist will manage high-profile customer escalations, advocate for customer feedback, and guide clients through their onboarding journeys, all while ensuring high customer satisfaction scores.

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Required Skills

Customer Solutions
Technical Assistance
Product Expertise
Relationship Building
Onboarding Guidance
Customer Feedback Advocacy
Cross-Functional Collaboration
Escalation Management
Communication Skills
Problem Solving

+5 more

Qualifications

Bachelor’s degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)

About Juniper Square

junipersquare.com

Juniper Square is a leading provider of connected software and fund administration services designed specifically for general partners (GPs) in the private markets. Serving over 2,100 GPs in private equity, venture capital, and real estate, their platform enables firms to streamline operations, enhance investor experiences, and efficiently raise capital while reducing operational risks. Juniper Square's integrated technologies facilitate seamless communication and collaboration between investment managers and limited partners (LPs) throughout the investment lifecycle. Founded in 2014, the company strives to create transformative opportunities for investment in the private markets.