Manager, Enterprise Support (London, United Kingdom)

Figma(1 month ago)

HybridFull TimeManager$136,531 - $178,076 (estimated)Enterprise Support

About this role

Figma is hiring a leader for its Enterprise Support organization to manage and develop a team that delivers premium support experiences for enterprise customers. The role partners closely with Sales, Product, Engineering, and Support Operations to drive improvements, surface product insights, and advocate for system changes. Based in London on a hybrid basis, the position emphasizes people development, operational scaling, and handling high-visibility escalations to ensure customer continuity and satisfaction.

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Required Skills

Leadership
People Management
Coaching
KPI Management
Cross-Functional
Product Insights
Operations Improvement
Escalation Management
Data Analysis
Enterprise Support

+7 more

About Figma

figma.com

Figma is a cloud-based collaborative interface design platform that lets teams design, prototype, and ship digital products in one place. It combines vector design tools, interactive prototyping, real-time co-editing, component-based design systems, and FigJam whiteboarding to streamline ideation through handoff. Browser-first with desktop apps, Figma supports plugins, integrations, and developer workflows so designers, engineers, and stakeholders can iterate and give feedback together. Widely adopted by startups and enterprises, it emphasizes collaboration, consistency, and scalable design workflows with enterprise-grade features.