Senior Customer Success Manager
Algolia(1 month ago)
About this role
The Customer Success Manager at Algolia is an advocate for customers, focused on driving product adoption, value realization, retention, and expansion of Algolia’s AI Search platform. The role partners closely with Account Executives and Solutions Architects, acts as the voice of the customer, and provides feedback to improve the product. Candidates should be autonomous, resilient problem-solvers who thrive in a flexible workplace and help customers achieve their business objectives.
Required Skills
- Relationship Management
- Problem Solving
- Product Training
- Project Management
- Technical Guidance
- Adoption Optimization
- ROI Documentation
- Churn Prevention
- Account Expansion
- Account Analysis
+9 more
About Algolia
algolia.comAlgolia is a search-and-discovery SaaS that provides fast, reliable, AI-powered search infrastructure for developers and enterprises. It exposes hosted APIs, SDKs, and UI libraries to build relevance-tuned, typo-tolerant, instant search experiences across web and mobile, supporting features like ranking, personalization, analytics, and vector/semantic search. Algolia also offers recommendations, A/B testing and relevance-tuning tools, plus a global edge infrastructure and integrations to keep latency low at scale. Companies use Algolia to deliver high-quality search and discovery that boosts engagement and conversion.
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