Enterprise Customer Success Manager

incident.io(2 months ago)

RemoteFull TimeManager$155,000 - $175,000Customer Success

About this role

An Enterprise Customer Success Manager at incident.io is responsible for leading onboarding and integration efforts for new enterprise clients, ensuring smooth transitions and maximizing platform adoption. This role involves building and maintaining strategic relationships with key stakeholders, proactively addressing customer challenges, and identifying expansion opportunities such as upsells and cross-sells. The manager acts as the primary advocate for customers, collaborating internally with Product, Engineering, and Sales teams to align solutions with customer needs and drive long-term value and satisfaction.

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Required Skills

Customer Success
Account Management
Enterprise SaaS
Relationship Building
Communication Skills
Onboarding
Integration
Customer Engagement
Problem Solving
Strategic Thinking

+9 more

About incident.io

incident.io

incident.io is an all-in-one incident management platform designed to streamline on-call scheduling, facilitate real-time incident response, and provide integrated status pages. It is aimed at helping teams quickly resolve issues and minimize downtime through its unified interface. By leveraging incident.io's capabilities, organizations can improve their incident management processes and enhance their operational efficiency.