Enterprise Customer Success Manager

An Enterprise Customer Success Manager at incident.io is responsible for leading onboarding and integration efforts for new enterprise clients, ensuring smooth transitions and maximizing platform adoption. This role involves building and maintaining strategic relationships with key stakeholders, proactively addressing customer challenges, and identifying expansion opportunities such as upsells and cross-sells. The manager acts as the primary advocate for customers, collaborating internally with Product, Engineering, and Sales teams to align solutions with customer needs and drive long-term value and satisfaction.