Senior Customer Success Manager, Enterprise

Braze(30 days ago)

HybridFull TimeSenior$132,452 - $177,211 (estimated)Customer Success

About this role

The Senior Customer Success Manager at Braze partners with enterprise, household-name customers to ensure they realize value from the Braze platform. The role is part of the Enterprise Customer Success team within a collaborative, global organization and contributes to customer-centric growth and product feedback. The position supports Braze’s broader goals around retention, customer satisfaction, and long-term commercial success while operating in a hybrid, international environment.

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Required Skills

Renewals Management
Client Management
Customer Advocacy
Strategic Planning
Feature Adoption
Usage Analysis
Executive Reviews
Cross-Functional
Mentorship
Product Feedback

+5 more

Qualifications

PMP
Agile Certification

About Braze

braze.com

Braze is a customer engagement platform that helps brands power real-time, customer‑centric interactions across mobile apps, web, email, SMS, and in‑app messaging. It offers audience segmentation, campaign orchestration, personalization, and journey-building backed by SDKs and APIs to connect product and marketing workflows. The platform includes analytics and experimentation tools and integrates with major data and martech stacks to measure and optimize lifecycle messaging. Marketers and product teams use Braze to deliver timely, personalized experiences that drive engagement and retention.