Enterprise Customer Success Manager - Mexico City, Mexico

Gladly(1 month ago)

RemoteFull TimeSenior$113,861 - $154,216 (estimated)Customer Success

About this role

The Enterprise Customer Success Manager at Gladly partners with the company’s largest customers to ensure they realize long-term value from the Gladly CX platform and to represent the customer voice within the organization. This role focuses on driving strategic account health, retention, and renewals while influencing product direction and customer success programs. The position is based in Mexico and operates within a fully remote, cross-functional environment.

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Required Skills

Customer Success
Relationship Management
Product Adoption
Renewal Management
Account Planning
Stakeholder Management
Strategic Advisory
SaaS Implementation
Technical Advisory
Communication

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About Gladly

gladly.ai

Gladly is an AI-driven customer service platform that powers radically efficient, radically personal support by treating customers like people — not tickets. It provides a unified, omnichannel service workspace with conversational histories, AI automation and routing, and self‑service/knowledge tools to speed resolution and personalize interactions. Built for retailers and service brands, Gladly focuses on boosting agent productivity, customer satisfaction, and lifetime value through data-driven workflows, analytics, and integrations.