Strategic Customer Success Manager, Enterprise

Smarsh(9 months ago)

London, United KingdomOnsiteFull TimeSenior$141,113 - $189,644 (estimated)Customer Success

About this role

Smarsh is hiring a Strategic Customer Success Manager to support top enterprise customers globally, including Fortune 500 clients, ensuring they achieve outcomes with Smarsh’s digital communications risk and compliance solutions. The role serves as a trusted advisor to senior stakeholders, partnering closely with Account Executives to drive long-term account success and retention. This position is based in London and sits within the Enterprise Customer Success organization.

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Required Skills

Account Management
Customer Success
Enterprise Accounts
Stakeholder Management
Executive Relationships
Strategic Planning
Customer Adoption
Customer Retention
Renewals
Customer Health

+10 more

Qualifications

BA/BS

About Smarsh

smarsh.com

Smarsh is a cloud-based digital communications governance and archiving company that helps organizations capture, preserve, supervise and produce electronic communications across 80+ channels. It delivers compliant capture and long-term archiving combined with supervisory workflows, search & analytics, and eDiscovery capabilities tailored for regulated industries—particularly financial services. Smarsh integrates with email, social, mobile messaging, collaboration and voice platforms to support risk, compliance, and litigation readiness. The platform emphasizes enterprise-scale security, retention controls, and global regulatory support.