Senior Customer Success Manager (Enterprise)
GWI(26 days ago)
About this role
A Senior Customer Success Manager responsible for ensuring clients achieve value through adoption and practical use of the company’s product and data sets. The role owns a portfolio of major global clients, driving customer retention, growth, and strategic outcomes. It requires close cross-functional collaboration and serving as the voice of the customer to improve product and service delivery.
Required Skills
- Customer Success
- Account Management
- Relationship Building
- Consultative Support
- Success Planning
- Data Analysis
- Reporting
- Stakeholder Management
- Project Collaboration
- Risk Forecasting
+7 more
About GWI
gwi.comGWI is an on‑demand consumer research platform that gives brands, agencies and media owners instant access to global consumer data and audience insights. It combines a continuously surveyed global panel with intuitive tools for segmentation, trend tracking, benchmarking and reporting to support planning, targeting and measurement. Clients use GWI for audience profiling, market sizing, product and media strategy, and campaign optimization. The company also offers integrations, APIs and bespoke research services to surface actionable insights at scale.
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