Senior Customer Success Manager (Enterprise)
GWI
About this role
A Senior Customer Success Manager responsible for ensuring clients achieve value through adoption and practical use of the company’s product and data sets. The role owns a portfolio of major global clients, driving customer retention, growth, and strategic outcomes. It requires close cross-functional collaboration and serving as the voice of the customer to improve product and service delivery.
Skills
About GWI
gwi.comGWI is an on‑demand consumer research platform that gives brands, agencies and media owners instant access to global consumer data and audience insights. It combines a continuously surveyed global panel with intuitive tools for segmentation, trend tracking, benchmarking and reporting to support planning, targeting and measurement. Clients use GWI for audience profiling, market sizing, product and media strategy, and campaign optimization. The company also offers integrations, APIs and bespoke research services to surface actionable insights at scale.
Recent company news
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Sep 25, 2025
GlobeNewswireGWI’s Corporate Water Leaders partners with ZDHC to
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About GWI
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for GWI.
Salary
$129k – $173k
per year