Customer Success Manager
Karbon(19 days ago)
About this role
A Customer Success Manager at Karbon owns a portfolio of customers and is responsible for driving growth and value through consultative engagement and strategic customer relationships. The role acts as a key liaison between customers and internal teams to ensure successful adoption and long-term retention of Karbon's practice management platform.
Required Skills
- Customer Success
- Account Management
- Relationship Building
- Communication
- Presentation Skills
- Project Management
- Product Expertise
- Renewals
- Metrics Monitoring
- Consultative Selling
About Karbon
karbonhq.comKarbon is a cloud-based practice management platform for accounting firms that centralizes work, emails, tasks and client communications to improve visibility and team collaboration. It provides workflows, shared inboxes, task and project tracking, templates and reporting to streamline processes and boost efficiency for distributed teams. Karbon connects with core accounting tools so firms can manage capacity, deadlines and client work consistently as they scale.