Senior Enterprise Customer Success Manager

Adonis.io(29 days ago)

HybridFull TimeSenior$150,000 - $175,000Customer Success

About this role

This role is a Senior Enterprise Customer Success position at Adonis focused on managing a book of large enterprise healthcare customers and driving measurable revenue cycle outcomes. The person will act as a strategic advisor across executive sponsors and RCM operators, influence product roadmap through customer feedback, and identify expansion opportunities to grow net revenue retention. The role requires close cross-functional collaboration with product, engineering, and go-to-market teams to accelerate customer time-to-value and adoption of AI-powered workflows.

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Required Skills

Strategic Partnership
Customer Success
Account Management
Revenue Cycle
Process Improvement
Product Feedback
Account Growth
Change Management
Financial Analysis
Storytelling

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About Adonis.io

adonis.io

Adonis is an AI-powered revenue cycle management (RCM) platform that combines a single intelligence layer, context-aware AI agents, and orchestration tools to maximize collections and drive issues from root cause to resolution. The product blends predictive analytics, real-time reporting, denial prevention and clustering, smart worklists, and customizable dashboards to automate workflows, surface priorities, and help teams stay ahead of payers. Adonis serves physician groups, hospitals, digital health organizations and practice management services and is used by customers such as ApolloMD, Redefine Healthcare, and Allied Digestive Health.