Senior Customer Success Manager II, Enterprise

Toast(29 days ago)

HybridFull TimeSenior$114,000 - $114,000Customer Success

About this role

A Senior Customer Success Manager at Toast serves as the primary customer contact and trusted advisor for large, multi-location enterprise accounts. The role focuses on ensuring customers realize value from the Toast platform, fostering long-term partnerships, and supporting account expansion. This position champions customer needs internally and contributes to overall retention and revenue growth objectives.

View Original Listing

Required Skills

Account Management
Customer Success
Project Management
Relationship Management
Cross Functional
Process Improvement
Presentation Skills
Communication
Leadership
Strategic Planning

+4 more

About Toast

toasttab.com

Toast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.