Senior Customer Success Manager (NYC - USA)

Almedia(3 months ago)

New York, NYOnsiteFull TimeSenior$130,000 - $165,000Growth

About this role

The Senior Customer Success Manager at Almedia is responsible for driving the success of client relationships within the innovative marketing ecosystem, focusing on strategic consultations, campaign optimization, and data-driven insights. This role demands proactive problem-solving and engagement with cross-functional teams to manage high-stakes campaigns while recognizing opportunities for growth and upselling. Key responsibilities include leading client strategy, delivering competitive market analysis, and contributing to the growth of the Customer Success team. The position requires strong analytical, communication, and relationship-building skills, ideally within the digital advertising space.

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Required Skills

Customer Success Management
Client Relationships
Campaign Optimization
Data Analysis
Competitive Analysis
Problem Solving
Risk Mitigation
Upselling
Team Collaboration
Analytical Thinking

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About Almedia

www.almedia.co

Almedia is a technology company that operates Freecash.com and other web applications that connect millions of consumers with brands to influence the products of tomorrow. By leveraging innovative engagement strategies, Almedia aims to create meaningful interactions between users and businesses, allowing consumers to shape the development of future products. The company positions itself as "The World’s Smartest Engagement Engine," underscoring its commitment to enhancing the consumer-brand relationship.