Associate Customer Success Advisor
Vonage(22 days ago)
About this role
The Account Manager at Vonage is responsible for driving customer satisfaction, adoption, and realization of value for a defined portfolio. The role acts as an internal champion coordinating cross-functional teams to ensure retention, advocacy, and growth while supporting customers through their journey. The position focuses on sustaining incumbency, identifying expansion opportunities, and ensuring customers achieve measurable business outcomes.
Required Skills
- Account Management
- Customer Retention
- Adoption Management
- Upselling
- Issue Resolution
- Relationship Building
- Presentation Skills
- Analytical Skills
- Business Acumen
- SaaS Knowledge
+4 more
About Vonage
vonage.comVonage is a cloud communications company that provides APIs and managed services to embed voice, video, messaging, and verification into applications and business workflows. Its product set includes programmable communications APIs (voice, SMS, video, Verify, Number Insight), a cloud contact center, and unified business communications/phone systems for enterprises and SMBs. Developers choose Vonage for its SDKs and real‑time media infrastructure and enterprises use its solutions to enable omnichannel customer engagement, global reach, and integrations with CRM and business platforms.