Senior Customer Success Manager

MongoDB(1 month ago)

HybridFull TimeSenior$98,000 - $140,000Customer Success

About this role

The Customer Success Manager at MongoDB serves as the primary point of contact for end users, representing customer needs internally while helping to build and scale the Customer Success program. The role partners across Sales, Professional Services, Solutions Architects, and Product to align customer outcomes with MongoDB’s product and business strategy. This position is based in Boston and follows a hybrid working model.

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Required Skills

Customer Success
Account Management
Customer Advocacy
Technical Aptitude
Autonomy
Entrepreneurship
Collaboration
Database Knowledge
Cloud Knowledge
Escalation Management

+7 more

About MongoDB

mongodb.com

MongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.