Senior Strategic Customer Success Manager
Iterable(10 days ago)
About this role
The Strategic Customer Success role at Iterable manages high-value customers ($800k+ ARR), serving as the primary point of contact to ensure strong, long-term customer relationships. The position represents strategic clients internally by relaying product feedback to engineering and helping shape the customer experience within a fast-growing SaaS company.
Required Skills
- Executive Communication
- Relationship Management
- Onboarding
- Forecasting
- Cross-Functional
- Support Triage
- Product Feedback
- Customer Retention
- Strategic Planning
- Email Marketing
+4 more
About Iterable
iterable.comIterable is an AI-powered cross-channel growth marketing platform that helps brands orchestrate personalized, data-driven customer experiences across email, SMS, push, in-app and other channels. It offers segmentation, multi-step journey orchestration, A/B testing, and machine-learning-driven personalization and optimization to boost engagement and lifetime value. The platform includes APIs and integrations to centralize customer data, automate campaigns, and measure performance in real time. Marketers use Iterable to deliver dynamic, timely messages that scale retention and revenue-focused programs.
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