Senior Customer Success Manager

Emburse(1 month ago)

HybridFull TimeSenior$137,674 - $183,466 (estimated)Customer Success

About this role

The Senior Customer Success Manager at Emburse owns the post-sales relationship for an enterprise portfolio, ensuring clients realize value from Emburse’s travel solutions. The role focuses on driving adoption and satisfaction while identifying opportunities for account growth. It is highly client-facing, including executive-level engagement and business reviews. The position sits within a technology-driven, finance-focused company that emphasizes innovation and collaboration.

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Required Skills

Customer Success Management
Account Management
Customer Retention
Customer Expansion
Customer Onboarding
Executive Communication
Business Reviews
Benchmarking Analysis
Travel Industry Knowledge
Product Training

+18 more

Qualifications

Bachelor’s Degree

About Emburse

emburse.com

Emburse is a SaaS company that provides travel and expense management software to help organizations control spend, automate expense reporting, and manage corporate travel. Its platform offers solutions for expense management, corporate travel booking, policy enforcement, and analytics to streamline approvals, reconciliation, and reporting. Emburse emphasizes automation and AI-enabled capabilities—IDC named it a leader in AI-enabled travel & expense—and integrates with finance systems to improve compliance and reduce costs. Finance and operations teams use Emburse for centralized spend controls, better visibility, and faster processing.

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