Customer Success Manager, Mid-Market
AlertMedia(1 month ago)
About this role
The Customer Success Manager at AlertMedia owns strategic customer relationships to drive adoption, retention, and growth. The role partners cross-functionally with implementations, support, product, marketing, and sales to ensure customers realize value and meet their business objectives. The CSM conducts regular reviews, advises on data automation and configurations for complex organizations, and contributes to product feedback and company culture.
Required Skills
- Relationship Building
- Adoption
- Risk Management
- Account Expansion
- Customer Experience
- Quarterly Reviews
- Data Automation
- Customer Support
- Product Feedback
- Gainsight
+6 more
About AlertMedia
alertmedia.comAlertMedia is a unified risk intelligence and response platform that helps organizations detect, assess, and respond to critical events while keeping employees and stakeholders informed. The platform combines real‑time threat monitoring, multi‑channel mass notifications, two‑way communication, location‑aware employee tracking, and incident response workflows with integrations and APIs. Companies use AlertMedia to reduce operational risk, accelerate recovery, and maintain business continuity and employee safety across distributed and global operations.