Senior Customer Success Manager
MongoDB(29 days ago)
About this role
A Customer Success Manager at MongoDB serves as the primary point of contact for end users, representing customer needs within the company while helping to build and scale the Customer Success program. The role suits someone with a technical aptitude and strong customer advocacy who can operate autonomously and collaborate across Sales, Professional Services, and Product teams. This position is based hybrid out of the San Francisco office.
Required Skills
- Customer Success
- Account Management
- Technical Aptitude
- Stakeholder Management
- Executive Engagement
- Account Planning
- De-escalation
- Product Feedback
- Forecasting
- Salesforce
+4 more
About MongoDB
mongodb.comMongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.
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