Senior Customer Success Manager

Hootsuite(27 days ago)

RemoteContractSenior$107,121 - $146,912 (estimated)Customer Success

About this role

Senior Customer Success Manager (9-month contract) partnering with high-value enterprise clients to drive retention, adoption, and expansion. The role focuses on shaping customer strategy, reducing churn, and providing data-driven recommendations while reporting to the Director of Customer Success. This is a remote position open to candidates located in Singapore. The role involves close collaboration across teams to ensure customer satisfaction and identify growth opportunities.

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Required Skills

Account Management
Customer Success
Renewal Management
Upselling
Churn Reduction
Executive Reviews
Product Feedback
Product Knowledge
Escalation Management
Customer Analysis

+9 more

About Hootsuite

hootsuite.com

Hootsuite is a social media management platform that centralizes scheduling, content creation, publishing, social listening, and analytics across multiple social networks. Its unified dashboard includes a content calendar, automation and approvals, team workflows, and performance reporting to help marketers plan campaigns, engage audiences, and measure impact. Hootsuite integrates with major social channels and third‑party tools and offers mobile apps plus enterprise features for collaboration, security, and compliance. Organizations of all sizes use it to streamline social operations and scale their social media strategy.