Senior Customer Success Manager
MongoDB(26 days ago)
About this role
A Customer Success Manager at MongoDB is the main point of contact for end users, advocating for customers and representing their needs across internal teams. The role supports strategic customer relationships and helps build and scale the Customer Success program while operating autonomously with strong technical curiosity. This position can be based remotely in Montreal.
Required Skills
- Customer Success
- Account Management
- Technical Aptitude
- Account Planning
- Executive Engagement
- Cross-Functional Leadership
- Database Knowledge
- Cloud Infrastructure
- Salesforce
- Gainsight
+2 more
About MongoDB
mongodb.comMongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.
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