Senior Customer Success Manager
Twilio(9 days ago)
About this role
Twilio is seeking a Customer Success Manager to enhance customer satisfaction by developing tailored strategies that align with customer goals and company objectives. The role involves managing relationships with key stakeholders, driving product adoption, and ensuring customers realize the value of Twilio's platform, thus supporting customer retention and growth.
Required Skills
- Customer Success
- Account Management
- Data Analytics
- Strategic Planning
- Relationship Building
- Technical Communication
- Customer Retention
- Data Platforms
- Cross-functional Collaboration
- Problem Solving
About Twilio
twilio.comTwilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.
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