Senior Customer Success Representative
Localcoin(8 days ago)
About this role
A Senior Customer Support Representative at Localcoin is a senior member of the customer-facing team for the company’s cryptocurrency kiosk network, representing the customer voice across the business. The role supports Localcoin’s mission to simplify buying and selling digital currencies and is based in Etobicoke with a hybrid work schedule.
Required Skills
- Customer Support
- Escalation Handling
- CRM
- Communication
- Bilingualism
- Live Chat
- Phone Support
- Process Improvement
- Detail Orientation
- Transaction Oversight
About Localcoin
localcoinatm.comLocalcoin operates a nationwide network of 900+ cryptocurrency ATMs that let users buy and sell Bitcoin, Ethereum, Dogecoin and Litecoin with cash. Transactions are instant and designed for simple in-person access across Canadian provinces including Alberta, British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick and Nova Scotia. The service aims to make on‑ramp and off‑ramp crypto access convenient for everyday users through a broad physical footprint.
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