Customer Success Specialist - Product Specialist
SimplePractice(1 month ago)
About this role
A Customer Success Specialist (Product Specialist) at SimplePractice helps ensure clinicians and private practices gain value from the company's practice-management platform. The role focuses on delivering exceptional customer experiences, identifying product improvements, and contributing to broader Customer Success goals. It is a full-time hourly position supporting efforts to reduce administrative burden for providers and drive product adoption.
Required Skills
- Customer Support
- Email Support
- Live Chat
- Phone Support
- Troubleshooting
- Onboarding
- Escalation
- Knowledge Management
- Multitasking
- Time Management
+2 more
Qualifications
- Bachelor's Degree
About SimplePractice
simplepractice.comSimplePractice is a HIPAA‑compliant EHR and practice management platform built for therapists and other health & wellness professionals. Used by 225,000+ clinicians, it centralizes scheduling, documentation, billing and insurance claims, secure telehealth, and a client portal across web and mobile. The product emphasizes ease of use, data security, and integrations to help solo practitioners and small practices manage appointments, notes, payments, and compliance, with a free trial to get started.
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