Senior CX Manager

Talkdesk(29 days ago)

San Francisco, CAOnsiteFull TimeSenior$77,500 - $147,000Customer Success

About this role

The Senior CX Manager at Talkdesk is a senior technical advisor and strategic partner to the company’s largest and most complex customers, focused on driving measurable business outcomes through advanced product adoption and technical enablement. The role bridges customer stakeholders and internal teams to align on objectives, ensure successful product utilization, and maintain long-term customer relationships.

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Required Skills

Technical Leadership
Solution Architecture
APIs
CRM Systems
Project Management
Change Management
Customer Success
Stakeholder Management
Data Analysis
Product Adoption

+2 more

Qualifications

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.

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