Solutions Engineer
Talkdesk(10 days ago)
About this role
The Solutions Engineer at Talkdesk is a seasoned professional with expertise in AI-powered customer experience solutions. They act as a technical consultant and trusted advisor to customers and prospects, supporting the sales process and helping to differentiate Talkdesk's offerings in a competitive market. The role involves engaging with clients at various levels, including executives, and contributes to expanding revenue opportunities.
Required Skills
- AI
- Customer Service
- SaaS
- Solution Architecture
- Communication
- Presentation
- Problem Solving
- Industry Knowledge
- Consulting
- Collaboration
About Talkdesk
talkdesk.comTalkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.
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