Senior Director, Customer Support
SOCi
About this role
A Senior Director of Customer Support at SOCi leads and scales the global support organization, overseeing a multi-tiered support model that includes BPO, in-house enterprise, and technical support teams. The role focuses on operational leadership, customer satisfaction, and continuous improvement of support systems.
Skills
About SOCi
soci.aiSOCi provides a cloud-based marketing platform for multi-location businesses to manage local listings, reviews, social media, and localized advertising. Its software is used to coordinate and automate digital marketing across distributed brand locations.
Recent company news
PR NewswireSOCi Ushers in the Era of the Agentic Workforce, Reaching 150,000 AI Agents Deployed and Completing 10 Million Local Marketing Tasks
Nov 13, 2025
San Diego Business JournalCEO Gives Voice to (and Amplifies) Multi-Location Businesses
May 22, 2025
Fred Grier | SubstackInside SOCi: How this $100M+ San Diego Startup Grew from Zero to 1,000 Clients
Sep 10, 2024
FortuneExclusive: SOCi crosses $100 million in ARR
Aug 1, 2024
The SaaS NewsSOCi Raises $120 Million in Funding
Mar 8, 2023
About SOCi
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for SOCi.
Salary
$180k – $210k
per year