Senior Director, Global Partner Services, Contact Center Operations (Hybrid)
Capital(1 month ago)
About this role
Senior Director leading the Global Partner Services team within Capital One’s Customer Channels organization. The role oversees a global contact center operations organization and supplier relationships across multiple geographies, contributes to strategic direction and transformation, and partners with stakeholders across the business. This is a hybrid role with regular international travel.
Required Skills
- People Leadership
- Supplier Management
- Contact Center
- Risk Management
- Performance Management
- Process Improvement
- Strategic Planning
- Change Management
- Analytics
- Communication
Qualifications
- High School Diploma
- GED
- Bachelor's Degree
- PMP
- Lean Certification
- Agile Certification
- Six Sigma
- Military Experience
About Capital
capitalonecareers.comYou’re tenacious and driven, so the last place you want to work is some boring bank. Same. Learn about careers at Capital One and view jobs here.
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