Contact Center Transformation Lead

Infosys Singapore & Australia(1 year ago)

Sydney, AustraliaOnsiteFull TimeSenior$101,711 - $138,623 (estimated)Strategy/Planning

About this role

The Contact Center Transformation Lead is responsible for guiding clients through the modernization of their contact center operations. They develop strategic plans, coordinate with various teams, and ensure the successful implementation of transformation initiatives.

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Required Skills

Contact Center
Transformation
Strategy
Project Management
Client Engagement

About Infosys Singapore & Australia

infosys.com

Infosys is a global leader in next-generation digital services and consulting. It helps enterprises navigate digital transformation through IT services, consulting, and digital technologies, delivering solutions across cloud, analytics, automation, AI, and software engineering. With a vast global delivery network and industry-focused capabilities, Infosys partners with clients to drive innovation, efficiency, and resilient operations. The brand mantra Navigate Your Next underscores its mission to guide customers from their current state to their aspirational future.

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