Senior Director - WFM
Everise(1 month ago)
HybridFull TimeDirector$172,951 - $228,922 (estimated)Operations
Apply NowAbout this role
The Senior Director - Workforce Management at Everise is responsible for designing and implementing workforce management strategies to enhance customer service levels and efficiently utilize resources. This role involves collaborating with cross-functional teams to align staffing strategies with corporate objectives while adapting to the evolving needs of the call center operations.
Required Skills
- Workforce Management
- Customer Service
- Capacity Planning
- Cross-Functional Collaboration
About Everise
weareeverise.comEverise delivers happiness to millions of customers globally. We excel at solving customer problems for some of the world's biggest brands.
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