About this role
Workforce Management Analyst at Airbnb supporting the Gurgaon customer operations team to ensure appropriate staffing levels and monitor performance. The role focuses on workforce planning, capacity and schedule management, and communicating insights to leadership and partner teams to help optimize service delivery.
Required Skills
- Workforce Management
- Scheduling
- Capacity Planning
- Trend Analysis
- Metrics Analysis
- Reporting
- Excel
- Genesys WFM
- Communication
- Problem Solving
+2 more
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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