Senior Disputes Operations Associate
Acorns(1 month ago)
About this role
The Senior Disputes Operations Associate at Acorns leads the resolution of complex transaction disputes, acting as a subject matter expert in fraud mitigation and regulatory compliance. Responsibilities include analyzing data to identify fraud trends, managing chargeback processes, and collaborating with cross-functional teams to improve workflows. The role also involves providing guidance on regulatory updates and maintaining standard operating procedures within the Banking Operations team. Candidates should have a minimum of 2 years’ experience in disputes and banking operations, preferably in a FinTech environment.
Required Skills
- Dispute Resolution
- Fraud Mitigation
- Data Analysis
- Customer Liaison
- Compliance Protocol
- Regulatory Knowledge
- Excel Proficiency
- Collaborative Strategy
- Stakeholder Communication
- Process Improvement
+10 more
About Acorns
www.acorns.comAcorns is a financial technology company that provides a user-friendly platform for saving and investing. It allows users to invest spare change through its unique Round-Ups® feature, which automatically invests the difference from everyday purchases into diversified portfolios. Acorns also offers retirement accounts and smart banking services, helping users grow their wealth effortlessly while learning about financial management. With a focus on everyday Americans, Acorns aims to democratize investing and make it accessible to everyone.