Senior Engineer, Interactive Voice Response - AI/ML

GEICO

5 months ago

2.6 on Glassdoor

Palo Alto, CA

Hybrid

Full Time

Senior

0 applicants

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About this role

GEICO’s Service Engineering team is building AI-driven customer self-service experiences using multi-agent systems across channels like voice/IVR and chat. This role focuses on creating production-grade, large-scale distributed AI applications with meaningful business impact in a fast-moving, high-growth environment. The position partners closely with engineering, product, and data science teams to deliver innovative automation capabilities for customer service.

Skills

Qualifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information Systems

About GEICO

geico.com

GEICO is a prominent insurance provider that has been trusted by customers since 1936, offering a wide range of insurance products, including auto, motorcycle, homeowners, and renters insurance. The company emphasizes savings and convenience, allowing customers to easily compare rates and benefits online. Known for its strong brand presence, GEICO leverages innovative technology and customer service to deliver comprehensive coverage options tailored to meet diverse needs. With a commitment to affordability and accessibility, GEICO continues to be a leader in the insurance industry.