Senior Executive, Customer Service
FWD.us
About this role
The Senior Executive Customer Service role at FWD Technology and Innovation Malaysia is focused on managing customer enquiries and service requests through various communication channels. This position also involves supporting escalations, handling feedback and complaints, and assisting management with team operations to enhance service delivery. The role emphasizes promoting a positive company image by providing efficient and remarkable customer service.
Skills
Qualifications
About FWD.us
fwd.usFWD.us is a U.S. advocacy organization focused on fixing the nation’s immigration and criminal justice systems. It works with policymakers, business leaders, advocates, and affected communities to drive policy change through research, campaigns, and lobbying. FWD.us pushes for reforms such as pathways to legal status, deportation relief, sentencing reform, and alternatives to incarceration to expand opportunity and protect civil rights. The group mobilizes a coalition of civic and business voices to shift public opinion and advance legislative solutions.
About FWD.us
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for FWD.us.
Salary
$107k – $146k
per year
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