Senior Executive, Customer Service
EMIS Insights(1 month ago)
About this role
The Senior Executive Customer Service role at FWD Technology and Innovation Malaysia is focused on managing customer enquiries and service requests through various communication channels. This position also involves supporting escalations, handling feedback and complaints, and assisting management with team operations to enhance service delivery. The role emphasizes promoting a positive company image by providing efficient and remarkable customer service.
Required Skills
- Customer Service
- Complaint Management
- Team Support
- Problem Solving
- Communication
Qualifications
- Diploma
- Degree
- Insurance Certifications
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