Senior Incident Manager

NetDocuments(7 days ago)

HybridFull TimeSenior$121,384 - $163,713 (estimated)Cloud Operations

About this role

A Senior Incident Manager at NetDocuments is a senior operations leader focused on ensuring the reliability and resilience of the company’s cloud-based content management SaaS platform. The role works cross-functionally with CloudOps, Engineering, Security, and external partners to drive improvements in incident lifecycle and operational readiness. NetDocuments is a hybrid, remote-friendly workplace serving legal professionals.

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Required Skills

Incident Management
Incident Response
Stakeholder Coordination
Communication
Runbooks
Root Cause
SLA Management
Prioritization
Escalation
Metrics Reporting

+6 more

Qualifications

Bachelor's Degree in Information Systems
Bachelor's Degree in Computer Science
ITIL Certification

About NetDocuments

netdocuments.com

NetDocuments is a cloud-native document and email management platform built for law firms and legal departments. It delivers secure, compliant, anywhere-accessible storage and automation to simplify document lifecycle tasks like email filing, search, collaboration, versioning, and records governance. The platform aims to save time, reduce costs, and mitigate risk by centralizing content, controls, and auditability. Legal teams choose NetDocuments for scalable cloud delivery, regulatory compliance features, and tighter document security.