Senior Journey & Service Designer – Conversational Experiences
Sun Life(25 days ago)
About this role
A Senior Journey & Service Designer at Sun Life shapes holistic client experiences within the Canadian Client Experience Office, focusing on long-term financial security and healthier lives. The role centers on advancing service and conversational experience strategy and collaborating across business, UX, product, operations, and technology stakeholders.
Required Skills
- Service Design
- Journey Mapping
- Conversational Design
- Conversational AI
- UX Prototyping
- Workshop Facilitation
- Stakeholder Management
- User Research
- Data Synthesis
- Systems Mapping
+2 more
Qualifications
- Post-Secondary Education in Related Discipline
About Sun Life
sunlife.comSun Life is a financial services company providing financial planning, life insurance, health insurance, investments and more.
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