Customer Experience Manager II

Rubrik Job Board(2 months ago)

Bangalore, IndiaOnsiteFull TimeManager$106,216 - $140,655 (estimated)Customer Support

About this role

The Customer Experience Manager II is a customer-facing leader within Rubrik's Customer Support organization responsible for owning and enhancing the overall account experience. This role serves as the primary point of contact and customer advocate for major projects and escalations, working cross-functionally to maintain customer confidence in Rubrik's cloud data management solutions. The position focuses on delivering an industry-leading proactive and reactive customer experience across global accounts.

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Required Skills

Escalation Management
Account Management
Proactive Management
CRM
Salesforce
Communication
Presentation Skills
Root Cause Analysis
Cross Functional
Reporting

+8 more

Qualifications

Related BA/BS
Advanced Degree Preferred

About Rubrik Job Board

rubrik.com

Rubrik is a cloud‑native data security and management company that helps organizations protect, recover, and manage data across on‑premises, cloud, and SaaS environments. Its platform delivers Zero Trust Data Security—automating backup, immutable snapshots, rapid recovery, ransomware detection and orchestration—to provide resilience against cyberattacks and operational disruptions. Rubrik emphasizes automation, fast recovery, and simple cloud adoption to support enterprise backup, disaster recovery, and data governance at scale.

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