Senior Lead, Program Manager
Gusto, Inc.(1 month ago)
About this role
A Senior Lead, Program Manager at Gusto will shape the future customer experience in an increasingly AI-enabled environment by driving high-priority, cross-functional strategic initiatives. The role partners with executive leadership across Customer Experience, Product, Engineering, BizTech, and Sales to translate strategy into operational readiness and ensure seamless service model evolution with new product launches. This position emphasizes strategic foresight, customer obsession, and preparing the organization for technical and operational change.
Required Skills
- Program Management
- Stakeholder Management
- Strategic Planning
- Roadmapping
- Change Management
- Operational Readiness
- Systems Thinking
- AI Integration
- Service Design
- Data Analysis
+11 more
About Gusto, Inc.
gusto.comGusto is a cloud-based people platform that helps small and midsize businesses run payroll, manage benefits, and handle HR and compliance. Its product suite includes automated payroll and tax filing, contractor payments, employee onboarding and time tracking, plus benefits administration (health insurance, 401(k), etc.) and self-service tools for employees. Companies choose Gusto for its integrated, user-friendly experience, compliance automation, and broad integrations with accounting and productivity tools. Founded as ZenPayroll and later rebranded to Gusto, the company focuses on simplifying people operations for growing businesses.
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