Senior Manager, Client Incident Management
Zelis(1 month ago)
About this role
The Senior Manager of Client Incident Management at Zelis is responsible for evolving and scaling the client incident management framework to reduce incident frequency, severity, and mean time to resolution. The role provides visibility to senior leadership, drives data-informed improvements, and coordinates cross-functional stakeholders to implement long-term solutions.
Required Skills
- Incident Management
- Problem Management
- Root Cause Analysis
- Process Improvement
- Automation
- Stakeholder Management
- Leadership
- Data Analysis
- ITIL
Qualifications
- Bachelor's Degree in Business Administration
- ITIL
- Lean
- Six Sigma
About Zelis
zelis.comDiscover the connected platform that's bridging gaps and aligning interests of healthcare payers, providers, and healthcare consumers.
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