Incident Life Cycle Management (ILCM)
Unisys(3 months ago)
About this role
An Incident & Service Request Analyst at Unisys focused on driving service performance and operational visibility for IT support functions. The role centers on improving SLA adherence and mean time to resolution through analysis, reporting, and cross-team coordination.
Required Skills
- ITIL
- Service Desk
- Incident Management
- SLA Management
- Ticketing
- Data Analysis
- MS SQL
- MS Access
- Minitab
- Excel
+3 more
About Unisys
unisys.comUnisys is a global technology solutions company for cloud, data and AI, digital workplace, logistics and enterprise computing solutions.
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