Senior Manager, Customer Care
AIA
About this role
The Director of Complaints Management at AIA leads the organization’s complaints function, ensuring timely and effective resolution of customer issues while upholding regulatory compliance. The role focuses on driving a customer-centric culture and continuous improvement across products and services. It partners with senior leadership and cross-functional teams to align complaints strategy with broader business objectives.
Skills
About AIA
aia.comAIA provides insurance solutions to both individuals and businesses. Find out more about our services and latest updates.
Recent company news
Financial TimesAIA Alta Prestige Wealth Centre Opens at AIA Central – Company Announcement
5 days ago
The American Institute of Architects: AIAWhy ESG and CSR reports matter—and how your firm can start making them
Nov 3, 2025
HKS ArchitectsHKS Named AIA Utah’s 2025 Firm of the Year
Sep 26, 2025
Real Estate NJStudio 1200, marking 20th anniversary, named AIA-NJ Firm of the Year
1 month ago
HOKHOK Named AIA Georgia’s 2025 Architecture Firm of the Year
May 8, 2025
About AIA
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for AIA.
Salary
$174k – $230k
per year
More jobs at AIA
2026 AIA Hong Kong and Macau Summer Internship Program - Macau, Distribution (Business Development)
AIA
2026 AIA Hong Kong and Macau Summer Internship Program – Technology
AIA
2026 AIA Hong Kong and Macau Summer Internship Program - Technology
AIA
2026 AIA Hong Kong and Macau Summer Internship Program – Macau, Management
AIA