Senior Manager, CX Strategic Programs

Rent the Runway

2 months ago

2.8 on Glassdoor

Brooklyn, NY

Hybrid

Full Time

Manager

2 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Senior Manager, CX Strategic Programs at Rent the Runway leads the strategic direction for customer experience initiatives that support company objectives such as retention, growth, and loyalty. This leadership role partners with cross-functional stakeholders and CX leadership to ensure alignment, measurable impact, and adoption of new technologies, including AI. The position also serves as a senior point of contact across the organization to advance a best-in-class experience for customers and employees.

Skills

About Rent the Runway

renttherunway.com

Rent the Runway is a fashion rental platform that gives customers access to designer clothing and accessories through one‑time rentals and subscription "rotating closet" memberships. Members and shoppers can borrow pieces for events or everyday wear, with dry cleaning and logistics handled by RTR so items take up no closet space. The service emphasizes access to current trends and a wide range of designer brands as a more flexible, sustainable alternative to buying. Customers choose RTR for convenience, variety, and easy styling options.