Senior Manager, CX Strategic Programs
Rent the Runway(29 days ago)
About this role
The Senior Manager, CX Strategic Programs at Rent the Runway leads the strategic direction for customer experience initiatives that support company objectives such as retention, growth, and loyalty. This leadership role partners with cross-functional stakeholders and CX leadership to ensure alignment, measurable impact, and adoption of new technologies, including AI. The position also serves as a senior point of contact across the organization to advance a best-in-class experience for customers and employees.
Required Skills
- Project Management
- Executive Communication
- Data Analysis
- SQL
- Data Visualization
- Team Leadership
- Stakeholder Management
- AI Implementation
- Vendor Management
- Budget Management
+3 more
About Rent the Runway
renttherunway.comRent the Runway is a fashion rental platform that gives customers access to designer clothing and accessories through one‑time rentals and subscription "rotating closet" memberships. Members and shoppers can borrow pieces for events or everyday wear, with dry cleaning and logistics handled by RTR so items take up no closet space. The service emphasizes access to current trends and a wide range of designer brands as a more flexible, sustainable alternative to buying. Customers choose RTR for convenience, variety, and easy styling options.