Senior Manager, CX Strategy & Operations

Dandy(3 months ago)

HybridFull TimeSenior$149,300 - $181,000Commercial

About this role

The Senior Manager, CX Strategy & Operations at Dandy is responsible for leading strategic initiatives within the Customer Experience (CX) team, focusing on process design, efficiency, and scalability to enhance customer satisfaction across clinical and non-clinical functions. This role involves collaborating with cross-functional teams to optimize systems, conduct data-driven analyses on customer feedback, and develop quality management programs to ensure exceptional support delivery. The ideal candidate will have extensive experience in strategy and operations within high-growth technology environments, strong project management skills, and a customer-centric mindset.

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Required Skills

Strategic Initiatives
Process Design
Improvement
Scalability
Efficiency
Root Cause Analysis
Insights Development
Quality Management
Cross-Functional Partnership
Strategy & Operations

+15 more

Qualifications

MBA or Master's degree in a relevant field

About Dandy

meetdandy.com

Dandy is a fully digital dental laboratory that streamlines the dental practice experience by integrating cutting-edge technology to improve patient care. The company offers a comprehensive range of services, including free intraoral scanners, advanced manufacturing for dental restorations, and real-time clinical support, enabling dentists to efficiently manage their lab work from scan to delivery. With features like rapid turnaround times and innovative products such as 2-appointment dentures and implosion solutions, Dandy empowers practices of all sizes to enhance operational efficiency and patient outcomes.