CX Strategy Manager

GitLab Prospects(7 days ago)

RemoteFull TimeManager$100,800 - $216,000Customer Experience

About this role

A Customer Experience Strategy Manager at GitLab partners with the Customer Experience (CX) organization to shape strategies that drive customer health, retention, and expansion. The role reports to the Director of CX Strategy and converts complex customer and performance data into executive-ready insights that guide planning, investment, and resource allocation. It supports cross-functional alignment across Revenue Operations, Sales Operations, Finance, and Product to scale the customer journey.

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Required Skills

Customer Success Strategy
Business Planning
Coverage Modeling
Customer Segmentation
SQL
BI Tools
Spreadsheets
Reporting
Data Visualization
Salesforce Reporting

+1 more

About GitLab Prospects

gitlab.com

This company offers an AI-powered DevSecOps platform that integrates security across the software development lifecycle, delivering automated SAST, SCA, secrets and configuration checks, and runtime protections. Its machine‑learning-driven risk prioritization and actionable remediation guidance reduce noise and help teams focus on the highest‑impact vulnerabilities. With native CI/CD and developer workflow integrations plus compliance reporting, the platform is built to help engineering and security teams shift security left and ship cloud‑native applications faster and safer.