CX Strategy Manager
GitLab Prospects
About this role
A Customer Experience Strategy Manager at GitLab partners with the Customer Experience (CX) organization to shape strategies that drive customer health, retention, and expansion. The role reports to the Director of CX Strategy and converts complex customer and performance data into executive-ready insights that guide planning, investment, and resource allocation. It supports cross-functional alignment across Revenue Operations, Sales Operations, Finance, and Product to scale the customer journey.
Skills
About GitLab Prospects
gitlab.comThis company offers an AI-powered DevSecOps platform that integrates security across the software development lifecycle, delivering automated SAST, SCA, secrets and configuration checks, and runtime protections. Its machine‑learning-driven risk prioritization and actionable remediation guidance reduce noise and help teams focus on the highest‑impact vulnerabilities. With native CI/CD and developer workflow integrations plus compliance reporting, the platform is built to help engineering and security teams shift security left and ship cloud‑native applications faster and safer.
Recent company news
About GitLab Prospects
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for GitLab Prospects.
Salary
$101k – $216k
per year