Senior Manager, IT Service Desk
Avantor(1 month ago)
About this role
Senior Manager, Global IT Service Desk at Avantor reporting to the VP of IT Operations. Leads a global team of 50+ IT professionals to deliver enterprise IT support, align IT services with business needs, and ensure operational readiness and service stability. Acts as a strategic IT Operations leader influencing business and IT stakeholders to improve service delivery and customer experience.
Required Skills
- Team Leadership
- Incident Management
- Change Management
- Monitoring
- SLA Management
- KPI Reporting
- Customer Support
- Release Coordination
- Troubleshooting
- Knowledge Management
+2 more
Qualifications
- BS in Computer Science
- BS in Information Systems
- ITIL Certification
About Avantor
avantorsciences.comAvantor sets science in motion by enabling innovation across the life sciences and technology industries. Learn more about Avantor and its solutions. | Avantor
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